开源客服系统Zammad自建部署教程，配置帕斯内网穿透实现远程访问企业级工单管理平台

项目介绍

Zammad 是一个功能强大的开源客服系统和帮助台平台，专为企业和组织提供全方位的客户支持解决方案。它基于 Ruby on Rails 构建，支持多渠道客户沟通，包括邮件、聊天、电话和社交媒体等。

Zammad 提供了统一的工作台界面，让客服团队能够高效处理来自不同渠道的客户咨询。系统具备智能工单分配、自动化工作流、知识库管理、客户满意度调查等功能，帮助企业提升客户服务质量和效率。

作为开源软件，Zammad 遵循 GNU AGPLv3 许可证，用户可以自由部署和定制。项目由 Zammad 基金会维护，确保软件的独立性和可持续发展。无论是小型团队还是大型企业，都可以通过 Zammad 构建专业的客户服务体系。

部署安装

如需在外也打开项目需要配置内网穿透使用，点击前往帕斯内网穿透，先注册好账号备用。

复制下列的配置文件

1---
2version: '3.8'
3
4x-shared:
5  zammad-service: &zammad-service
6    environment: &zammad-environment
7      MEMCACHE_SERVERS: ${MEMCACHE_SERVERS:-zammad-memcached:11211}
8      POSTGRESQL_DB: ${POSTGRES_DB:-zammad_production}
9      POSTGRESQL_HOST: ${POSTGRES_HOST:-zammad-postgresql}
10      POSTGRESQL_USER: ${POSTGRES_USER:-zammad}
11      POSTGRESQL_PASS: ${POSTGRES_PASS:-zammad}
12      POSTGRESQL_PORT: ${POSTGRES_PORT:-5432}
13      POSTGRESQL_OPTIONS: ${POSTGRESQL_OPTIONS:-?pool=50}
14      POSTGRESQL_DB_CREATE:
15      REDIS_URL: ${REDIS_URL:-redis://zammad-redis:6379}
16      TZ: '${TZ:-Europe/Berlin}'
17      BACKUP_DIR: '${BACKUP_DIR:-/var/tmp/zammad}'
18      BACKUP_TIME: '${BACKUP_TIME:-03:00}'
19      HOLD_DAYS: '${HOLD_DAYS:-10}'
20
21    image: ${IMAGE_REPO:-ghcr.io/zammad/zammad}:${VERSION:-6.5.1}
22    restart: ${RESTART:-always}
23    volumes:
24      - zammad-storage:/opt/zammad/storage
25    depends_on:
26      - zammad-memcached
27      - zammad-postgresql
28      - zammad-redis
29
30services:
31  zammad-backup:
32    <<: *zammad-service
33    command: ['zammad-backup']
34    volumes:
35      - zammad-backup:/var/tmp/zammad
36      - zammad-storage:/opt/zammad/storage:ro
37    user: 0:0
38
39  zammad-elasticsearch:
40    image: elasticsearch:${ELASTICSEARCH_VERSION:-8.19.2}
41    restart: ${RESTART:-always}
42    volumes:
43      - elasticsearch-data:/usr/share/elasticsearch/data
44    environment:
45      discovery.type: single-node
46      xpack.security.enabled: 'false'
47      ES_JAVA_OPTS: ${ELASTICSEARCH_JAVA_OPTS:--Xms1g -Xmx1g}
48
49  zammad-init:
50    <<: *zammad-service
51    command: ['zammad-init']
52    depends_on:
53      - zammad-postgresql
54    restart: on-failure
55    user: 0:0
56
57  zammad-memcached:
58    command: memcached -m 256M
59    image: memcached:${MEMCACHE_VERSION:-1.6.39-alpine}
60    restart: ${RESTART:-always}
61
62  zammad-nginx:
63    <<: *zammad-service
64    command: ['zammad-nginx']
65    expose:
66      - '${NGINX_PORT:-8080}'
67    ports:
68      - '${NGINX_EXPOSE_PORT:-8080}:${NGINX_PORT:-8080}'
69    depends_on:
70      - zammad-railsserver
71
72  zammad-postgresql:
73    environment:
74      POSTGRES_DB: ${POSTGRES_DB:-zammad_production}
75      POSTGRES_USER: ${POSTGRES_USER:-zammad}
76      POSTGRES_PASSWORD: ${POSTGRES_PASS:-zammad}
77    image: postgres:${POSTGRES_VERSION:-17.5-alpine}
78    restart: ${RESTART:-always}
79    volumes:
80      - postgresql-data:/var/lib/postgresql/data
81
82  zammad-railsserver:
83    <<: *zammad-service
84    command: ['zammad-railsserver']
85
86  zammad-redis:
87    image: redis:${REDIS_VERSION:-7.4.5-alpine}
88    restart: ${RESTART:-always}
89    volumes:
90      - redis-data:/data
91
92  zammad-scheduler:
93    <<: *zammad-service
94    command: ['zammad-scheduler']
95
96  zammad-websocket:
97    <<: *zammad-service
98    command: ['zammad-websocket']
99
100volumes:
101  elasticsearch-data:
102    driver: local
103  postgresql-data:
104    driver: local
105  redis-data:
106    driver: local
107  zammad-backup:
108    driver: local
109  zammad-storage:
110    driver: local